Here you find the requirements for your Cisco Contact Center Express virtual Maschine.
For setup the virtual Machine you HAVE TO use the Cisco OVA file. If you not use the OVA file you may get problems when open a Cisco TAC Case. To avoid this just use the OVAs provided by Cisco.
https://software.cisco.com/download/navigator.html?mdfid=268439621&flowid=79971
| Supported ESXi Versions: 5.0 U1, 5.1, 5.5, 6.0, 6.5; HX TRC 6.0 only |
|---|
| Contact Center Express 11.6 (OVA download) | ||||
|---|---|---|---|---|
| Component & Capacity Point | vCPU | vRAM | vDisk | vDisk |
| 100 Agent | 2 | 10 | 146 GB | 1 |
| 300 Agent | 2 | 10 | 2x 146 GB | 1 |
| 400 Agent | 4 | 16 | 2x 146 GB | 1 |
| Supported ESXi Versions: 5.0 U1, 5.1, 5.5, 6.0 ; HX TRC 6.0 only |
|---|
| Contact Center Express 11.5 (OVA download) | ||||
|---|---|---|---|---|
| Component & Capacity Point | vCPU | vRAM | vDisk | vDisk |
| 100 Agent | 2 | 10 | 146 GB | 1 |
| 300 Agent | 2 | 10 | 2x 146 GB | 1 |
| 400 Agent | 4 | 16 | 2x 146 GB | 1 |
| Supported ESXi Versions: 5.0 U1, 5.1, 5.5, 6.0 |
|---|
| Contact Center Express 11.0 (OVA download) | ||||
|---|---|---|---|---|
| Component & Capacity Point | vCPU | vRAM | vDisk | vDisk |
| 100 Agent | 2 | 8 | 146 GB | 1 |
| 300 Agent | 2 | 8 | 2x 146 GB | 1 |
| 400 Agent | 4 | 16 | 2x 146 GB | 1 |
| Supported ESXi Versions: 5.0 U1, 5.1, 5.5, 6.0 ; HX TRC 6.0 only |
|---|
| Contact Center Express 10.6 (OVA download) | ||||
|---|---|---|---|---|
| Component & Capacity Point | vCPU | vRAM | vDisk | vDisk |
| 100 Agent | 2 | 8 | 146 GB | 1 |
| 300 Agent | 2 | 8 | 2x 146 GB | 1 |
| 400 Agent | 4 | 16 | 2x 146 GB | 1 |
| Supported ESXi Versions: 10.5: 5.0 U1, 5.1, 5.5, 6.0 ; 10.0(1)SU1: 5.0 U1, 5.1, 5.5 ; 10.0(1): 5.0 U1, 5.1 |
|---|
| Contact Center Express 10.0 and 10.5 (OVA download) | ||||
|---|---|---|---|---|
| Component & Capacity Point | vCPU | vRAM | vDisk | vDisk |
| 100 Agent | 2 | 8 | 146 GB | 1 |
| 300 Agent | 2 | 8 | 2x 146 GB | 1 |
| 400 Agent | 4 | 16 | 2x 146 GB | 1 |